Resident Success™

Resident Success™ Header

RESIDENT SUCCESS™: STABLE PROPERTIES, RELIABLE CASH FLOW, UNLIMITED SCALING POTENTIAL

Transform resident well-being into financial performance with our data-driven property management platform: Resident Success™.

REVOLUTIONIZE YOUR PROPERTY MANAGEMENT APPROACH

Our innovative Resident Success™ platform revolutionizes property management by creating a direct connection between resident Well-being and your financial performance. For housing providers facing increasing operational costs, resident turnover, and competitive markets, our system provides the crucial stability needed to protect NOI and fuel portfolio growth.

The continuous feedback loop between residents and management ensures real-time insights that prevent costly issues before they impact your bottom line:

By transforming resident feedback into actionable intelligence, Resident Success™ creates the operational stability that ensures reliable cash flow, reduces liability, prevents evictions, and ultimately creates unlimited scaling opportunities for forward-thinking housing providers.

Proven to increase scores from 76 to 80 within just 2 months of implementation.

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OUR PROVEN APPROACH

Evaluate

evaluate

Assess property health across:

  • Management performance
  • Maintenance response
  • Neighborhood integration
  • Resident well-being
Alert

ALERT

Instant notifications when stability risks arise. Alerts include:

  • Key metric declines
  • Revenue-protecting recommendations
  • Financial impact prioritization
Improve

IMPROVE

Use guided interventions to protect cash flow with:

  • ROI-driven strategies
  • Clear accountability timelines
  • Forecasted financial impact
Monitor

MONITOR

Track impact with live dashboards:

  • Performance & resolution metrics
  • Portfolio scaling readiness
Repeat

REPEAT

Maintain momentum through continuous optimization and long-term planning.

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Quick Implementation, Immediate Impact

  • Upload properties to our secure platform
  • Launch resident surveys in under 24 hours
  • Install engagement kiosks in high-traffic areas
  • Receive insights within one week
  • Start implementing improvements immediately

“Resident Success™ paid for itself before our first month’s invoice.” — Property Management Partner


Real-Time Protection for Your Cash Flow

Our proactive system keeps you ahead of issues:

  • Catch problems before they escalate
  • Receive action-focused alerts
  • Track accountability and response time
  • Prevent evictions, reduce liability, and protect revenue

Proven Results that Power Portfolio Growth

  • 90% reduction in turnover costs
  • 30% improvement in maintenance efficiency
  • 20% decrease in vacancy loss
  • $30M+ in partnership opportunities accessed
  • Certification that boosts investor interest
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Resident Success™ Success Seal

SUCCESS BADGE
86%+

Properties that excel in operations, safety, and resident well-being. These communities demonstrate best practices in property management and create thriving environments for their residents.

Resident Success™ Developing Seal

Properties showing solid performance with room for improvement. Management and maintenance meet basic standards, but specific areas need attention to reach excellence.

Resident Success™ Distressed Seal

Properties requiring significant operational improvements. Issues with maintenance, communication, or management are impacting resident well-being and need to be addressed.

Resident Success™ Hazard Seal

Properties falling below acceptable standards. Immediate improvements needed in management and maintenance to ensure resident safety and well-being.

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RESIDENT SUCCESS™ MAP

This map shows all of the locations that have Resident Success™ scores. If you click on the location you can see a pop-up of their overall score, a basic score breakdown, and then a link to the full Resident Success™ score page for the exact location. Be sure to zoom in on a specific location to reveal score that are clustered close together.

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Comprehensive, Domain-Level Stability Assessment

Management
  • Staff responsiveness & professionalism
  • Clear communication practices
  • Resident support initiatives
  • Community engagement efforts
Maintenance
  • Timely repair completion
  • Property upkeep quality
  • Preventive maintenance
  • Safety measure implementation
Neighborhood
  • Community safety measures
  • Local amenity access
  • Environmental quality
  • Transportation convenience
Education
  • Resource availability
  • Program effectiveness
  • Support service access
  • Skill development opportunities
Well-Being
  • Living space comfort
  • Health-promoting features
  • Social connection opportunities
  • Overall resident well-being
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SUCCESS STORIES

Burgwyn’s LIHTC Portfolio

+4% score increase in two months

$98K–134K projected annual ROI

Enabled new acquisition financing


Geneva Village (Senior Housing)

100% retention with aging-in-place support

$1.6M in secured vouchers

Created a replicable model for elder housing stability


Denver Shelter System

Increased service access from 48% to 100%

Improved resident well-being to 95%+

Expanded capacity by 35%

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PRICING OPTIONS

PRIME

ADD-ONS

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Accelerator: After Data Collection

Since our Resident Success™ data is extensive, it gives great insight into how your operations run and the stability of your residents. Using this we can accelerate you to becoming an even better housing provider. After the data is analyzed, we give educated directions based on our knowledge, experience, and the data that would greatly benefit your residents and in-turn your bottom line. Below are some potential results from areas of improvement we may recommend depending on what we find from your personalized resident data.

  • Increase stability
  • Reduce turnover by 88% while improving resident lives
  • Continue to collect real-time data
  • Cost savings
  • Increase renter applications
  • New customers
  • Certify your housing stock ensuring it’s quality
  • Allow residents to be more confident & happier
  • Improve your community
  • Increase your score & seal
  • Gain free publicity if your property achieves “Success”
Apartment Building Front Door
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