RESIDENT SUCCESS™: ELEVATING OPERATIONS and ENHANCING RESIDENT EXPERIENCES
At B-Konnected, we understand that success isn’t just about occupancy rates – it’s about creating thriving communities where residents feel supported, safe, and engaged. Our Resident Success™ program is designed specifically for owners and operators who want to go beyond basic property management to improve the overall well-being of their residents. Through data-driven insights and real-time feedback, our program helps you enhance operations, increase resident success™, and achieve measurable social impact.
By improving lives, you not only foster a stronger, healthier community but also create steady real estate investments and reduce turnover. With our trademarked B-K Seal of Social Impact™ Certification, you can showcase your commitment to excellence, becoming publicly recognized for outstanding operations and the positive impact you’re making.
Whether you manage affordable housing, senior living, or mixed-income properties, Resident Success™ empowers you to measure, optimize, and communicate your social impact, ensuring long-term success for both your properties and the residents who call them home. Become Certified with B-Konnected and lead the way in property management excellence.
SUCCESS BADGE
Awarded to properties with a rating of 86%+, this is the highest recognition in our Resident Success™ program. Properties earning the Success Badge meet exceptional operational standards and contribute positively to the overall health and well-being of their communities. These properties demonstrate a deep commitment to maintaining safe, supportive, and thriving environments, where high-quality operations lead to enhanced resident satisfaction and community vitality.
DEVELOPING BADGE
Awarded to properties with a rating of 66%-85%, the Developing Badge indicates that while these properties offer moderate support for their residents, their operations are still in the process of developing. There are noticeable areas for improvement in property management, maintenance, and resident services. As these operations continue to evolve, there is potential to enhance resident success and health outcomes, leading to stronger community well.
DISTRESSED BADGE
Properties with a rating of 36%-65% receive the Distressed Badge. These properties face significant challenges in operational quality, which can negatively impact resident success™ and overall health. Persistent issues in maintenance, communication, or property management contribute to a decline in resident satisfaction and well-being, signaling an urgent need for improvements to foster a healthier living environment.
HAZARD BADGE
The Hazard Badge is assigned to properties with a rating of 0%-35%. These properties fall far below acceptable operational standards, posing serious risks to resident health and safety. Critical deficiencies in property management and maintenance significantly hinder resident success™, contributing to poor health outcomes and a deteriorating sense of community. Immediate action is required to address these concerns and improve living conditions.
Determine Resident Success™
PRICING OPTIONS
PRIME
Annual Fee: $4,000
[Up to 1000 Units]
$4 per unit per year over 1000
INCLUDED:
– Certification and property distinguish of performance in key areas with an overall score: Management, Maintenance, Neighborhood, Education, and Well-Being of Resident
– Actionable interventions to accelerate key areas
– Receive Resident Success™ survey via QR code to give to residents to complete
– Scores are uploaded for Placement Services for future residents with regular updating throughout the year
– Quarterly summary report
– List of generalized strategies to increase your Resident Success™ score
BENEFITS:
– Reduce turn over by up to 90%
– Boost maintenance efficiency by up to 30%
– Reduction in vacancy rates by up to 20%
“Thanks to their data-driven insights, we’ve seen a boost in our maintenance efficiency by 30% and the impact on vacancy rates is a decrease of 20%. The results speak for themselves, and we couldn’t be more satisfied.” – Satisfied Client
Premier
Annual Fee: $7,500
[Up to 3000 Units]
$6 per unit per year over 3000
INCLUDED:
– Everything in Prime Membership, plus:
– Advanced dashboard with real-time reporting
– 90-Day comprehensive data analysis report of portfolio
– Tailored Accelerator improvement recommendations
– Quarterly strategy session with a B-Konnected advisor
BENEFITS:
– Data-driven decision making capabilities
– Gain $20,000 potential in reallocated funding
– Enhanced eviction prevention during underwriting
– Supports funding applications
– Helps justify rent levels
– Identifies areas for cost-effective improvements
– Instantly able to increase maintenance efficiency by about 20%-30%
“Using B-Konnected’s data, we successfully reallocated funds to maximize resident impact, strengthened our grant applications with concrete evidence, and created a more complete picture of our property’s performance. The system paid for itself through improved fund allocation alone.” – Satisfied Client
PERSONALIZED
INCLUDED:
– Everything in Premier Membership, plus:
– Customized survey options
– Dedicated account manager
– Bi-monthly strategy sessions with specialized Resident Success™ specialist
– Full access to B-Konnected’s placement services
– Custom research projects (up to 2 per year)
– Predictive analytics for future planning
BENEFITS:
– Data-driven growth & developing planning
– Custom data to utilize in grant applications
– Identify growth opportunities and resident needs with specialized data
– Data dedicated to specialized questions and investors
“For the first time, we have concrete evidence to advocate for our shelter sites and demonstrate our work’s health impacts.” – Satisfied Client
ADD-ONS
MOMENTUM PACKAGE
Hit the Ground Running in Your First 21 Days
Pricing: $2,800
– Rapid on-site deployment of survey and assessment
– On-site kiosk placement and training as data collection spots
– Custom action plan development
– Immediate data collection and analysis
– Team training for maximum engagement
– Quick-win identification and implementation
WEEK 1
– Survey
– Initial data collection
– Identify immediate areas of improvement
WEEK 2-3
– Strategic data analysis
– Fund reallocation opportunities identified
– Accelerator plan creation
WEEK 4-12
– Implementation support
– Data for grant application process
– Continuous 24/7 collection of data
– Accelerator plan adjustments as needed
– Performance enhancement
DATA COLLECTION KIOSKS
Enhance your data collection capabilities with convenient, on-site kiosks.
Pricing:
– Setup Fee: $850 per kiosk
– Monthly Rental: $100 per kiosk
Benefits:
– Increases response rates significantly
– Allows for real-time data collection in common areas
– Demonstrates tangible commitment to resident feedback
Availability:
– Available for all membership levels
– Recommended: 1 kiosk per 100 units
Notes:
– Minimum 12-month commitment required
– Includes maintenance and software updates
– Custom branding available for an additional fee
DATA COLLECTION IN PERSON ENGAGEMENTS
In person Per Engagements- up to 4 hours with Food
Pricing: $2,500
Accelerator: After Data Collection
Since our Resident Success™ data is extensive, it gives great insight into how your operations run and the stability of your residents. Using this we can accelerate you to becoming an even better housing provider. After the data is analyzed, we give educated directions based on our knowledge, experience, and the data that would greatly benefit your residents and in-turn your bottom line. Below are some potential results from areas of improvement we may recommend depending on what we find from your personalized resident data.
- Increase stability
- Reduce turnover by 88% while improving resident lives
- Continue to collect real-time data
- Cost savings
- Increase renter applications
- New customers
- Certify your housing stock ensuring it’s quality
- Allow residents to be more confident & happier
- Improve your community
- Increase your score & seal
- Gain free publicity if your property achieves “Success”
SCHEDULE A CONSULT TODAY
Are you a housing provider or owner looking to showcase your commitment to excellence and help your bottom line? Fill out this form and our team will get you started with Resident Success™ as soon as possible!