RESIDENT SUCCESS™: ELEVATING OPERATIONS and ENHANCING RESIDENT EXPERIENCES
At B-Konnected, we understand that success isn’t just about occupancy rates – it’s about creating thriving communities where residents feel supported, safe, and engaged. Our Resident Success™ program is designed specifically for owners and operators who want to go beyond basic property management to improve the overall well-being of their residents. Through data-driven insights and real-time feedback, our program helps you enhance operations, increase resident success™, and achieve measurable social impact.
By improving lives, you not only foster a stronger, healthier community but also create steady real estate investments and reduce turnover. With our trademarked B-K Seal of Social Impact™ Certification, you can showcase your commitment to excellence, becoming publicly recognized for outstanding operations and the positive impact you’re making.
Whether you manage affordable housing, senior living, or mixed-income properties, Resident Success™ empowers you to measure, optimize, and communicate your social impact, ensuring long-term success for both your properties and the residents who call them home. Become Certified with B-Konnected and lead the way in property management excellence.
RESIDENT SUCCESS™ MAP
This map shows all of the locations that have Resident Success™ scores. If you click on the location you can see a pop-up of their overall score, a basic score breakdown, and then a link to the full Resident Success™ score page for the exact location. Be sure to zoom in on a specific location to reveal score that are clustered close together.
SUCCESS BADGE
86%+
Properties that excel in operations, safety, and resident well-being. These communities demonstrate best practices in property management and create thriving environments for their residents.
DEVELOPING BADGE
66%-85%
Properties showing solid performance with room for improvement. Management and maintenance meet basic standards, but specific areas need attention to reach excellence.
DISTRESSED BADGE
36%-65%
Properties requiring significant operational improvements. Issues with maintenance, communication, or management are impacting resident well-being and need to be addressed.
HAZARD BADGE
0%-35%
Properties falling below acceptable standards. Immediate improvements needed in management and maintenance to ensure resident safety and well-being.
Determine Resident Success™
MANAGEMENT
- Staff responsiveness & professionalism
- Clear communication practices
- Resident support initiatives
- Community engagement efforts
MAINTENANCE
- Timely repair completion
- Property upkeep quality
- Preventive maintenance
- Safety measure implementation
NEIGHBORHOOD
- Community safety measures
- Local amenity access
- Environmental quality
- Transportation convenience
EDUCATION
- Resource availability
- Program effectiveness
- Support service access
- Skill development opportunities
WELL-BEING
- Living space comfort
- Health-promoting features
- Social connection opportunities
- Overall resident well-being
PRICING OPTIONS
PRIME
Annual Fee: $4,000
[Up to 1000 Units]
$4 per unit per year over 1000
INCLUDED:
– Everything in Preliminary Membership, plus:
– Certification and property distinguish of performance in key areas with an overall score: Management, Maintenance, Neighborhood, Education, and Well-Being of Resident
– Actionable interventions to accelerate key areas
– Receive Resident Success™ survey via QR code to give to residents to complete
– Scores are uploaded for Placement Services for future residents with regular updating throughout the year
– Quarterly summary report
– List of generalized strategies to increase your Resident Success™ score
BENEFITS:
– Reduce turn over by up to 90%
– Boost maintenance efficiency by up to 30%
– Reduction in vacancy rates by up to 20%
“Thanks to their data-driven insights, we’ve seen a boost in our maintenance efficiency by 30% and the impact on vacancy rates is a decrease of 20%. The results speak for themselves, and we couldn’t be more satisfied.” – Satisfied Client
Premier
Annual Fee: $7,500
[Up to 3000 Units]
$6 per unit per year over 3000
INCLUDED:
– Everything in Prime Membership, plus:
– Advanced dashboard with real-time reporting
– 90-Day comprehensive data analysis report of portfolio
– Tailored Accelerator improvement recommendations
– Quarterly strategy session with a B-Konnected advisor
BENEFITS:
– Data-driven decision making capabilities
– Gain $20,000 potential in reallocated funding
– Enhanced eviction prevention during underwriting
– Supports funding applications
– Helps justify rent levels
– Identifies areas for cost-effective improvements
– Instantly able to increase maintenance efficiency by about 20%-30%
“Using B-Konnected’s data, we successfully reallocated funds to maximize resident impact, strengthened our grant applications with concrete evidence, and created a more complete picture of our property’s performance. The system paid for itself through improved fund allocation alone.” – Satisfied Client
PERSONALIZED
INCLUDED:
– Everything in Premier Membership, plus:
– Customized survey options
– Dedicated account manager
– Bi-monthly strategy sessions with specialized Resident Success™ specialist
– Full access to B-Konnected’s placement services
– Custom research projects (up to 2 per year)
– Predictive analytics for future planning
BENEFITS:
– Data-driven growth & developing planning
– Custom data to utilize in grant applications
– Identify growth opportunities and resident needs with specialized data
– Data dedicated to specialized questions and investors
“For the first time, we have concrete evidence to advocate for our shelter sites and demonstrate our work’s health impacts.” – Satisfied Client
ADD-ONS
MOMENTUM PACKAGE
Hit the Ground Running in Your First 21 Days
Pricing: $2,800
– Rapid on-site deployment of survey and assessment
– On-site kiosk placement and training as data collection spots
– Custom action plan development
– Immediate data collection and analysis
– Team training for maximum engagement
– Quick-win identification and implementation
WEEK 1
– Survey
– Initial data collection
– Identify immediate areas of improvement
WEEK 2-3
– Strategic data analysis
– Fund reallocation opportunities identified
– Accelerator plan creation
WEEK 4-12
– Implementation support
– Data for grant application process
– Continuous 24/7 collection of data
– Accelerator plan adjustments as needed
– Performance enhancement
DATA COLLECTION KIOSKS
Enhance your data collection capabilities with convenient, on-site kiosks.
Pricing:
– Setup Fee: $850 per kiosk
– Monthly Rental: $100 per kiosk
Benefits:
– Increases response rates significantly
– Allows for real-time data collection in common areas
– Demonstrates tangible commitment to resident feedback
Availability:
– Available for all membership levels
– Recommended: 1 kiosk per 100 units
Notes:
– Minimum 12-month commitment required
– Includes maintenance and software updates
– Custom branding available for an additional fee
DATA COLLECTION IN PERSON ENGAGEMENTS
In person Per Engagements- up to 4 hours with Food
Pricing: $2,500
DIRECT COMMUNICATION WITH RESIDENTS
Send email and/or text to your residents with the link to your survey to fill out instantly. We will require you to provide contact information for your residents.
Pricing: FREE
Accelerator: After Data Collection
Since our Resident Success™ data is extensive, it gives great insight into how your operations run and the stability of your residents. Using this we can accelerate you to becoming an even better housing provider. After the data is analyzed, we give educated directions based on our knowledge, experience, and the data that would greatly benefit your residents and in-turn your bottom line. Below are some potential results from areas of improvement we may recommend depending on what we find from your personalized resident data.
- Increase stability
- Reduce turnover by 88% while improving resident lives
- Continue to collect real-time data
- Cost savings
- Increase renter applications
- New customers
- Certify your housing stock ensuring it’s quality
- Allow residents to be more confident & happier
- Improve your community
- Increase your score & seal
- Gain free publicity if your property achieves “Success”
SCHEDULE A CONSULT TODAY
Are you a housing provider or owner looking to showcase your commitment to excellence and help your bottom line? Fill out this form and our team will get you started with Resident Success™ as soon as possible!