Privacy Policy | B-Konnected, LLC
B-Konnected, LLC  ·  Legal

Privacy Policy.

Resident and community evaluations are anonymous. Here is how we collect, use, and protect information.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. Your use of bkonnected.org (“Site”) indicates your understanding of and agreement to the Site’s Privacy Policy. B-Konnected, LLC (“Service Provider”) values your privacy and is committed to protecting the personal information of our customers (“Customer”) and the residents and community members who share feedback with us. This Privacy Policy describes how we collect, use, and protect any personal information provided through your use of our Site and services. If you do not agree with this Privacy Policy, do not continue using the Site. This Privacy Policy is subject to change by Service Provider at any time in Service Provider’s sole discretion and according to applicable laws.

“Personally Identifiable Information” (PII) is defined as information that can reasonably be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context.

We may collect and process the following types of information:

  • Personal Information: Includes contact details such as your name, company, email address, billing information, and other identifiers, including what you enter in forms on our Site. For customers who subscribe to a paid plan, we also collect payment card information (such as card number, expiration date, and billing address) through our payment processor. Payment card data is transmitted and stored securely by our third-party payment processor and is not stored on B-Konnected’s servers.
  • Usage Data: We may collect information on how you use our website and services, including IP addresses, browser types, and page views.
  • Communications: Any correspondence or inquiries between you and B-Konnected may be stored for record-keeping and quality assurance.

We may use third-party processors or software from time to time. It is your responsibility to review their privacy policies prior to providing a third party any personal information or PII.

Resident Success® and Key to Your City® evaluations are anonymous. We do not ask for your name, and you do not need an app, an account, or a login to take part.

For Key to Your City®, we ask for your ZIP code and neighborhood, and your street address only if you choose to share it. Your location helps show leaders where support is needed most.

Property owners and managers see evaluation results and alerts, not who said what. We share evaluation results only in anonymized form, combined by property or neighborhood, and never by individual.

The information we collect is used for:

  • Service Provision: To deliver services per the Terms and Conditions (as applicable) and collect payments related to those Services.
  • Communication: To communicate with you regarding services, billing, and administrative matters, if you have agreed to services, and/or for updates to the website, to respond to your questions or inquiries made through our site, or for other reasonable communication purposes.
  • Improvements: To analyze trends and improve our services and website functionality.
  • Marketing: To send you marketing materials as agreed upon and/or requested. If you sign up for marketing from our site, you may receive marketing materials from us. You can always unsubscribe by clicking the appropriate button within the communications or by requesting to stop receiving marketing materials through the contact page on our site with the subject line “Unsubscribe”.
  • Internal Research and Data: To determine marketing demographics, success, and engagement, as well as to conduct our business, understand our expenses, pay taxes, and related functions.
  • Other Reasonable Functions: We may use your information for any other reasonable business purpose that does not require express consent under the law.

B-Konnected is committed to safeguarding your data. We employ commercially reasonable security measures to prevent unauthorized access, loss, misuse, disclosure, destruction, or alteration of your information. Although no method of transmission over the internet is entirely secure, we continuously review and improve our security practices.

We may utilize or transfer your PII as part of obtaining and utilizing advertising services from providers such as Meta, Google Ads, Amazon Web Services, and other similar advertising companies. You have the ability to opt out of future use of your PII for these services by emailing us at bkonnectedteam@b-konnected.org with the subject line “Opt Out”. We cannot retrieve any of your PII from third parties that has already been utilized or transferred; opting out is only for future uses.

We may utilize or transfer your PII as part of developing services with third parties or transfer contracts. You have the ability to opt out of future use of your PII for these services by emailing us at bkonnectedteam@b-konnected.org with the subject line “Opt Out”. We cannot retrieve any of your PII from third parties that has already been utilized or transferred; opting out is only for future uses.

Other than the two circumstances above, we will only share your personal information with third parties in the following cases:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business, subject to confidentiality agreements.
  • Legal Obligations: If required by law or if we believe disclosure is necessary to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity under the same privacy protections.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations and dispute resolution. When information is no longer required, we will securely dispose of it. We may keep de-identified or aggregated information for longer than non-aggregated information.

You have the right to:

  • Access, correct, or request deletion of your personal information.
  • Opt out of receiving marketing communications from us.
  • Opt out of the sale or transfer of your information in the future.
  • Restrict certain processing activities where appropriate by contacting us directly.

Our website uses cookies, including HubSpot analytics cookies, to enhance user experience and understand how visitors use the Site. You may modify your browser settings to refuse cookies; however, this may affect your ability to fully interact with certain website features.

B-Konnected reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new policy on our website and updating the date below. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:

By using our services, you consent to the terms outlined in this Privacy Policy as part of your agreement with B-Konnected, LLC.

Last updated October 2026.